Our Refund Policy
We hope that you love your Kelly MacPepple London order, but if you live in the UK and have had your order delivered to your UK address, you are entitled to request a refund within 14 DAYS of receiving your order, in accordance with UK law. Please see below for the terms & conditions of refunds & returns.
Eligible items can be returned free of charge for a full refund in the original form of payment within 14 DAYS of the delivery date.
- Full-price and sale merchandise in original condition, with all tags attached, can be returned for a full refund or exchanged within 14 days of the delivery date
- Kelly MacPepple London will only accept returns for items that have not been used, worn, altered or washed. All tags must be attached.
- We will gladly accept fragrance and beauty returns on sealed and unsealed items from kellymacpepple.com. Upon receipt of returned goods, Kelly MacPepple London reserves the right to deny refund if the merchandise does not meet return policy requirements.
Unfortunately, we are not able to refund any UK orders that are outside of the 14 DAYS period after the order has been confirmed as delivered to you by ParcelForce. Kelly MacPepple London takes no responsibility for the product condition or any shipping charges, in this instance. This is solely the individual’s responsibility.
All appropriate refunds will be issued within 30 DAYS of receiving the return. You are responsible for paying for return postage.
To request a refund, please email firstname.lastname@example.org and a member of our team will be happy to assist you.
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Unfortunately we are unable to offer refunds on any international orders, but should you have any questions about your Kelly MacPepple London products please reach out to us by emailing email@example.com and a member of our team will be happy to help.