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returnpolicy


You'll love our products or your money back!

Your health and safety should not be at the expense of beauty.
We strive as a brand to achieve high standards of quality so that
you can prioritize your dreams whilst staying glam!

We confidently present you unmatched products that will
inspire, empower, innovate, motivate and elevate your style.

If for any reason you are not completely satisfied with your products,
you are entitled to request a refund within
14 DAYS of receiving
your order, only if you have ordered within the UK.

 

Contact Us

For general enquiries please email info@kellymacpepple.com

Phone Orders

Chat Orders

RETURNS POLICY 

Eligible items can be returned free of charge for a full refund in the original form of payment within 14 DAYS  of the delivery date.

  • Full-price and sale merchandise in original condition, with all tags attached, can be returned for a full refund or exchanged within 14 days of the delivery date
  • Kelly MacPepple London will only accept returns for items that have not been used, worn, altered or washed. All tags must be attached. 
  • We will gladly accept fragrance and beauty returns on sealed and unsealed items from kellymacpepple.com. Upon receipt of returned goods, Kelly MacPepple London reserves the right to deny refund if the merchandise does not meet return policy requirements.

Unfortunately, we are not able to refund any UK orders that are outside of the 14 DAYS period after the order has been confirmed as delivered to you by ParcelForce. Kelly MacPepple London takes no responsibility for the product condition or any shipping charges, in this instance. This is solely the individual’s responsibility.

All appropriate refunds will be issued within 30 DAYS of receiving the return. You are responsible for paying for return postage.

To request a refund, please email info@kellymacpepple.com and a member of our team will be happy to assist you.

. . .

Unfortunately we are unable to offer refunds on any international orders, but should you have any questions about your Kelly MacPepple London products please reach out to us by emailing info@kellymacpepple.com and a member of our team will be happy to help.